The Public Has a Right to Expect Officials to Answer the Phone Promptly

The Public Has a Right to Expect Officials to Answer the Phone Promptly Officials work under pressure but members of the public who they serve have the right to expect that they will answer the phone promptly. A tribunal made that point as it upheld a company’s challenge to a surcharge levied for late payment of VAT. The company had experienced unexpected cash flow problems and its agent had made several attempts to contact HM Revenue and Customs (HMRC) to request extra time to pay its quarterly VAT bill. However, the phone line kept going dead and contact was not made until after the due date had passed. In those…

New Enquiry Into Corporate Governance

New Enquiry Into Corporate Governance The focus on corporate governance, always a matter of considerable public interest, has been amplified by events leading up to the recent collapse of retailer BHS and what many see as excessive executive pay. The Business, Innovation and Skills Committee of the House of Commons has commenced an enquiry into corporate governance in the UK which seeks views on on the duties of directors and their pay scales, aiming to achieve a better balance between the interests of shareholders and other stakeholders, to sharpen up corporate practice and increase transparency. The terms of reference in full can be seen here. The deadline for written submissions…