Complaints Policy

We are committed to providing a high quality legal service to all of our clients. When something goes wrong, we need you to tell us about it so that we can do our best to resolve the problem. We continually strive to improve our standards.

If you are not happy with the service you receive in the first instance we advise that you contact the person who is working on your case to discuss your concerns. If you would like to make a formal complaint then you can access our complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. To raise your concerns with the Solicitors Regulation Authority: https://sra.org.uk/consumers/problems/report-solicitor.page

If we have dealt with your complaint through our complaints procedure and you are still not satisfied, you can contact the Legal Ombudsman. They will look at your complaint independently.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

And

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint

If you would like more information about the Legal Ombudsman, please contact them.

Contact Details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am and 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9W

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