Sills & Betteridge LLP Complaints Handling Procedure

We are committed to providing a high-quality legal service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint please contact us for a copy of our complaints policy. This can be requested by writing to the Client Service Manager at Sills & Betteridge LLP, 46 Silver Street, Lincoln, LN2 1ED or by emailing complaints@sillslegal.co.uk.

If we have dealt with your complaint through our complaints procedure and you are still not satisfied, you can contact the Legal Ombudsman in writing to PO Box 6806, Wolverhampton, WV1 9WJ informing them of your complaint. Any complaint to the Legal Ombudsman must usually be made within twelve months of the date of our final decision on your complaint. For further information, you should contact the Legal Ombudsman (0300 555 0333) or email enquiries@legalombudsman.org.uk or refer to the website: www.legalombudsman.org.uk.

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