We are committed to providing a high quality legal service to all of our clients. When something goes wrong, we need you to tell us about it so that we can do our best to resolve the problem. We continually strive to improve our standards.
If you are not happy with the service you receive in the first instance we advise that you contact the person who is working on your case to discuss your concerns. If you would like to make a formal complaint then you can access our complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. To raise your concerns with the Solicitors Regulation Authority: https://sra.org.uk/consumers/problems/report-solicitor.page
If we have dealt with your complaint through our complaints procedure and you are still not satisfied, you can contact the Legal Ombudsman. They will look at your complaint independently.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint
If you would like more information about the Legal Ombudsman, please contact them.
Thank you so much for today. You did an amazing job and I couldn’t have asked for anyone better to represent me! I’m so happy that it went that way and that I’ve been granted the non molestation order. I can now relax a little bit and actually live my life without having the fear of my ex partner in the back of my mind. Thank you so much once again, I’ll always be grateful for you and your team at Sills & Betteridge. You all did an excellent job and handled my situation perfectly.
Thank you for the professional way that my divorce was handled; a very painful time which was eased by the ‘fuss-free’ approach from yourself and Leanne. Will certainly recommend.
I would personally not use any other solicitor – Andrew Durkan has been very professional and understanding in the completion of my will. Highly Recommended.
I am very happy. Thank you for all your help. I hope to be alright for the future now. Kind regards
I wanted to email to highlight how helpful and efficient Matthew Daurge has been during the purchase and sale of our property. This is this first time Mathew has acted on our behalf and he really has made the process run very smoothly and quickly. Because of this we will definitely be asking him to act on our behalf with our future projects.
Mathew presents as being extremely efficient and his communication skills have been excellent. He has always done what he has said he is going to do without us having to keep following this up. Mathew was always very good at keeping us updated and is very approachable. I have work with many solicitors both on a professional level and personal and I am yet to come across a solicitor that has been as helpful as Mathew.
Mathew is a credit to your company. So I just wanted to highlight his good practice and hope you will pass on this positive feedback as it is much deserved.
We remain most grateful for all your help and support in bringing this matter to a satisfactory conclusion. No one could have done more, and we think the outcome is not only a credit to your skills in this area of law, but also to the care and attention that you have taken on our behalf
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