Fancy another chat? Law firm develops 2nd Interactive Chat Bot

Fancy another chat? Law firm develops 2nd Interactive Chat Bot

Sills & Betteridge LLP have launched its second online Chat Bot  – this time to help employees with issues at work. The Employment Law Bot provides users with information tailored to their circumstances in seconds, and is accessed via the firm’s website

There are very few places that free, basic legal information can be obtained. As a result, our team had noticed that the same type of employment law enquiries were frequently raised. Often, the enquirer just required an overview of the legal situation, to assist them in determining whether they would benefit from instructing a solicitor to drive their case forward.

The Employment Law Bot is quick, easy and free to use. It allows users to select the area of employment law they wish to consider and asks questions in a short text message format to enable them to apply the legal basics to their own situation. Where appropriate, the bot informs the user which statute the relevant law is set out under, provides information about time limits within which a claim must be brought and even suggests other causes of action that could also be considered.

Stephen Britton, Partner and Head of Employment Law at Sills & Betteridge, who helped create the Bot commented:

“Having attracted large numbers of visitors to the Driver Bot, and hearing such positive feedback about their experience, we were very hopeful that a similar tool would work well for employment law. We are always available by phone or face to face if clients wish to take matters further, but consider the bot to provide a very useful platform for initial information gathering.”

Driver Bot was developed in 2018 and is about to be joined by a version for professional drivers.

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